Happy customers.
Better business.

Satsum helps you measure and improve your customer experience.
Because happy customers buy more, refer more and spend more.


Beautifully short

Who said feedback forms have to be long and ugly? Our surveys only need 7 questions. You don't need more when you ask the right questions.


Clever surveys

Businesses evolve, and customers too. Satsum uses machine learning to dynamically change your customer satisfaction survey over time, so that the questions you ask are always relevant.


Human advice,
not just numbers

Satsum doesn't simply collect data and leave you with it. It analyses the data for you and tells you how can improve your customer service.


NPS™ on steroids

The Net Promoter Score (NPS) is a great way to get an overview of your customer satisfaction, but it can be difficult to understand how to improve. We combine the benefits of NPS with recommendations you can really act upon.


Get started in minutes

We only ask you to list 5 things you think are important for your customers. We take those and build you a best practice survey. You can then customise it to fit your branding or simply start sending.


Our surveys work (beautifully) everywhere


Give us a try. Start here.