Customer satisfaction made simple

The fastest way to monitor and improve your customer service

Build a survey in a minute and see it yourself

Beautifully short

Who said feedback forms have to be long and ugly? Our surveys only need 7 questions. You don't need more when you ask the right questions.

Phone

Clever surveys

Businesses evolve, and customers too. Satsum uses machine learning to dynamically change your customer satisfaction survey over time, so that the questions you ask are always relevant.

Clever-surveys

Human advice,
not just numbers

Satsum doesn't simply collect data and leave you with it. It analyses the data for you and tells you how can improve your customer service.

Advise

NPS™ on steroids

The Net Promoter Score (NPS) is a great way to get an overview of your customer satisfaction, but it can be difficult to understand how to improve. We combine the benefits of NPS with recommendations you can really act upon.

Nps

Get started in minutes

We only ask you to list 5 things you think are important for your customers. We take those and build you a best practice survey. You can then customise it to fit your branding or simply start sending.

Build

Our surveys work (beautifully) everywhere

All-devices

Start listening

It's free and only takes a few minutes to get started